For Hospitality and Cross Sector in-house Training, please scroll down
£495 1/2 Day Rate
Those new to reablement will benefit from this course as part of their induction process and also for those who are already working as a Reablement Support worker.
Course Outline
£495 1/2 Day Rate
A popular course for those working in care homes, working out in the community and extra care.
Packed with information and ideas for supporting those living with dementia.
Course Outline
£895 Day Rate
In this course, you will learn a little bit about how the brain works, what happens when certain parts of the brain are damaged, how it can be damaged and importantly, how we can support our clients to overcome barriers, challenges and loss of skills.
Course Outline
£495 1/2 Day Rate
Standard 10 in the Care Certificate which is coupled with the Mental Capacity Act (MCA) giving your employees a robust foundation of knowledge should CQC ask an MCA question when doing an inspection.
Course Outline
£895 Day Rate
Course Duration – 1 Day
If you are seeing an increase in medication errors, last medication training was over two years ago or if you have new starts, this robust classroom training is what you need. Covering both theory and practical elements, followed by on-the-job competencies, you should be able to see an improvement in the way medication is managed.
Course Outline
£895 Day Rate
This will be particularly useful for those who have to assess mental capacity when creating a care plan for new clients whether they are a new or established Supervisors. This comes with lots of discussion and reflection work.
Course Outline
£495 1/2 Day Rate
This course explains what Epilepsy is and how you can support someone during a seizure. The training includes understanding no two people are the same and therefore a person centred approach to individual’s epilepsy is imperative.
Course Outline
(Including Writing Effective Visit Notes)
£495 1/2 Day Rate
Care Certificate Standard 6 which is covered in this course with the addition of practical exercises in writing good visit notes and maintaining confidentiality.
Course Outline
£895 Day Rate
Perfect workshop for new and established supervisors to attend with lots of activity in the afternoon after the morning is spent laying the principles of being a supervisor
Course Outline
(Including Writing Effective Visit Notes)
£495 1/2 Day Rate
Care Certificate Standard 6 which is covered in this course with the addition of practical exercises in writing good visit notes and maintaining confidentiality.
Course Outline
£895 Day Rate
Course Outline
Course Outline
£1790
Maximum of 8 learners
Duration – 2 days
This Is ideal if you want employees to ‘Champion’ topics such as Health and Safety, Customer Service, Duty Management and more. All the learners will be carefully guided through the principles of training, discover learning styles and lesson planning. They will then be asked to deliver a micro teach which they will deliver with feedback from their peers and, of course, the trainer.
Course outline
N.B. The above is a brief outline of this robust course
All our training courses come with workbooks, knowledge checks (if applicable) and an itemised certificate.
We strongly advise you scan or photocopy all of these and place in the learners training file as evidence of learning. This is particularly useful for inspections, audits, and performance reviews.
Can’t find the course you want? Give Emerald Training and People Development a call to see what we can do for you
£495
Course Duration – Half Day
This session is for organisations who want their managers, supervisors and team leaders to feel confident, natural and clear when dealing with sexual harassment in the workplace.
It helps people recognise situations early, respond appropriately, and support others with confidence in everyday interactions.
Course Outline
£495
Course Duration – Half Day
This session is ideal for organisations who want their teams to feel confident, natural and respectful when interacting face to face with disabled people in real, everyday service situations. It builds on existing awareness and policies, turning them into confident, everyday interactions.
Course Outline
The Dynamic Customer Service Workshop isn’t about starting from scratch, it’s about shaking things up in the best way. We take what’s already working and build on it, bringing new energy, fresh perspectives, and practical tools your team can use immediately.
We look at the customer journey through the lens of your business, where the touch points are, where the wins are, and how to keep customers coming back because of the service, not in spite of it.
Course Outline
£895 Day Rate
This is a great workshop for new and established supervisors to attend with lots of activity in the afternoon after the morning is spent laying the principles of being a supervisor
Course Outline
£895 Day Rate
If you have multiple sites or departments where the Managers self-manage recruiting, this is ideal and will help to recruit the right people within the law.
Course Outline
Please call to discuss your needs
Call us about any of your front of house training requirements from in-house classroom training through to developing on-going, on-job competencies with measures of achievement inserted.
Competencies are a great way to embed technical and behavioural skills consistently across your workforce. Examples of competencies can include, Opening and Closing the bar; using the till; customer/guest greeting; checking in; Room service from call to delivery and so on.
The possibilities are endless!
£1790
Maximum of 8 learners
Duration – 2 days
This Train The Trainer course is ideal if you want employees to ‘Champion’ topics such as Customer Service, Equality and Inclusion, Health and Safety, Induction Training, Workplace Procedures or other organisation-specific training.
Learners will be carefully guided through the principles of training, explore different learning styles and look at lesson planning in detail. They will then be asked to prepare and deliver a micro-teach, receiving constructive feedback from their peers and, of course, the trainer.
Course outline
N.B. The above is a brief outline of this robust course
£2,250
Maximum of 8 learners
Duration – 3 days
This three-day Train the Trainer programme has been designed for organisations wishing to deliver the Emerald Dynamic Customer Service Workshop in-house.
As well as developing the knowledge, confidence and practical skills needed to deliver engaging training, delegates will become familiar with the Dynamic Customer Service Workshop, including the Values 4® framework.
Successful organisations will receive a five-year Values 4® licence, allowing them to deliver the workshop within their own organisation.
Course Outline
Sometimes you only need a refresher. Sometimes there are several areas you would like your team to develop. That’s where the Emerald Hotch-Potch (Pick and Mix) comes in.
This flexible option allows you to build a workshop around your organisation’s priorities by selecting the topics that are most relevant to your team. Together, we’ll create a practical session that reflects your objectives rather than trying to fit everything into a standard course.
The Emerald Hotch-Potch has been very well received by previous clients because it allows organisations to focus on what matters most to them, making the learning relevant, engaging and immediately useful.
No two Emerald Hotch-Potch workshops are ever the same. Some organisations choose to refresh knowledge across a number of related topics, while others use it to address specific challenges or areas for improvement. Whatever your starting point, we’ll work together to create a workshop that meets your needs.
Not every subject is suitable for a Hotch-Potch workshop. Some topics, particularly those with significant practical elements or detailed legal requirements, work best as standalone sessions. If you’re unsure what would work well together, don’t worry—that’s exactly what I’m here for.
If in doubt, shout. I’d be delighted to have a chat and help you put together the right combination for your organisation.
If you require other training that is not listed, please give us a call or email and we can discuss. We can also tailor any of these courses as a bespoke training for your business.
For Fees and Prices, please contact Emerald to discuss requirements.
Looking for eLearning that’s unique to your organisation?
Emerald designs bespoke eLearning using your branding, colours, policies and procedures, creating learning that’s relevant, engaging and consistent with the way your organisation works. Whether you need a single module, a suite of courses or a complete learning programme, every project is designed around your objectives and the people who will be using it.
Designed around your organisation, not the other way round.
Suitable for:
· Induction programmes
· Refresher training
· Compliance topics
· Customer Service
· Equality, Diversity and Inclusion
· Health and Social Care
· Hospitality
· Leadership and Supervision
· Bespoke learning and development topics
Every eLearning project is individually designed and quoted to reflect your organisation’s requirements.
For those with multiple sites, lacking training facilities or people spread out far and wide, this is a very good option for many of our courses.
Courses suitable for remote training
Acquired Brain Injury; Safeguarding Adults and Mental Capacity Act 2010;
Mental Capacity Act for Supervisors;
Reablement; Dementia; Epilepsy; Health and Safety & Infection Control