Booking Terms and Conditions
Remote Training Online
2a. For block bookings (3 or more learners), we can book an alternative date
4a. If you have a block booking i.e. you have booked 3 or more learners and you cancel 7 or
more days in advance of the course you will receive 50% refund
Emerald TPDS Ltd has the right to not accept a booking.
If a booking request is made using the Emerald TPDS Ltd website, you will receive an automatic email confirming we have received your booking request. All bookings are subject to availability.
A booking should only be deemed to be accepted when Emerald TPDS Ltd issues an invoice in respect of the booking.
Course fee and payment
Public Courses: The fee to attend a public course must be paid in full before the date of the course.
For bookings placed by customers outside the UK, payment is due at the time of booking – please note that we do not accept international bank fees.
Emerald TPDS Ltd has the right to refuse an attendee entry to the presentation if the course fee is not paid before the date of the course.
In-House Courses: In-house courses will be invoiced after the course date, when final attendee numbers and expenses are confirmed. Payment is due within 14 days of the invoice.
Cancellations
The customer must advise Emerald TPDS Ltd of a cancellation in writing.
If a customer does not advise of a cancellation in writing before the date of the course presentation, the full course fee will be payable.
If a customer cancels a booking 14 calendar days or more before the date of the course, 30% of the course fee will still be payable.
If a customer cancels a booking less than 14 calendar days before the date of the course,100% of the course fee will be payable.
Transfers
If a delegate can no longer attend a course date, they can nominate another person to attend the same course date in their place. This will incur no charge.
If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.
If a delegate can no longer attend and they advise us less than 14 calendar days before the course date, 100% of the course fee will be payable.
Cancelled courses
Emerald TPDS Ltd has the right to cancel a course presentation after acceptance of nominations. In this event Emerald TPDS Ltd will reimburse in full any course fees paid and Emerald TPDS Ltd’s liability will be limited to the value of the course fees paid.
In-house – Cancellations
If the client chooses to cancel an in-house course 7 calendar days or less before the course date – 40% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the presenter.
If the client chooses to cancel an in-house course 30 calendar days or less before the course date – 20% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the presenter.
If the client chooses to cancel an in-house course more than 30 calendar days before the course date – any non-refundable expenses or development costs already incurred by the presenter are due.
Personal data
Any personal data supplied by the customer can be processed by Emerald TPDS Ltd on the legal bases and for the purposes set out in the Privacy Policy, which is freely available here: www.emeraldtpds.co.uk