The Dynamic Inclusivity – Disabilities and Impairments Workshop is a practical half-day workshop designed for organisations that want their teams to feel confident, natural and respectful when interacting face to face with disabled people in real, everyday service situations.
Perfect as a standalone workshop or as the natural follow-on to our Dynamic Customer Service Workshop, it builds on existing awareness and policies, turning them into confident, everyday interactions.
Together, we’ll develop a clear understanding of disabilities and impairments, the barriers people may experience and what this means in everyday customer interactions.
This workshop isn’t about getting everything perfect. It’s about helping people feel comfortable, aware and capable.
Learners explore how small, everyday interactions can either include or exclude without anyone meaning to. The focus is on real behaviour and practical application, helping teams ensure all customers are treated as individuals, while recognising disabilities and impairments as part of human diversity rather than something to fix or pity.
By the end of the session, learners feel more confident in how to respond, what to say and when to step in or step back, helping them create customer experiences that are welcoming, respectful and inclusive for everyone.
Dynamic Inclusivity – Disabilities and Impairments Workshop Outline
This workshop works equally well as a standalone half-day course or as a natural follow-on to the Dynamic Customer Service Workshop, helping teams apply inclusive behaviours in real customer interactions.
Please note travel over a 60 mile round trip from Didcot (OX11) will be invoiced 45p per extra mile. If you’re looking for hospitality training that is not listed here, please give us a call or email us and we can discuss your requirements.
We specialise in Employee Training and Development for the Adult Social Care, Hospitality and Cross Sector, customer facing businesses and our services include:
Please click on a link to find out more about each course.
The Dynamic Customer Service Workshop isn’t about starting from scratch, it’s about shaking things up in the best way.
We take what’s already working and build on it, bringing new energy, fresh perspectives, and practical tools your team can use immediately.
This isn’t “smile more” training. It’s hands-on, people-first, values-led. We look at the customer journey through the lens of your business, where the touch points are, where the wins are, and how to keep customers coming back because of the service, not in spite of it.
This session is for organisations who want their managers, supervisors and team leaders to feel confident, natural and clear when dealing with sexual harassment in the workplace.
It helps people recognise situations early, respond appropriately, and support others with confidence in everyday interactions.
If you have multiple sites or departments where the Managers self-manage recruiting, this Recruitment and Interviewing Skills Training is ideal and will help to recruit the right people within the law.
Competencies are a great way to embed technical and behavioural skills consistently across your workforce. Examples of competencies can include: Opening and Closing the bar, using the till, customer/guest greeting, checking in, Room service from call to delivery and so on.
The possibilities are endless!
Call us about any of your front of house Hospitality Training requirements from in-house classroom training through to developing on-going, on-job competencies with measures of achievement inserted.
This is a great Hospitality and Cross Sector Supervisors in Action Training workshop for new and established supervisors to attend with lots of activity in the afternoon after the morning is spent laying the principles of being a supervisor.
Health and Safety in the workplace is a key way of keeping people safe and working effectively. Having a team that are fully trained in assessing and mitigating for hazards and risks is vitally important for the smooth running of your business. Couple that with the important knowledge of Fire Safety and manual handling and this course is a must for all relevant employees within your team. Statistics show that poor manual handling is one of the largest contributors to workplace absence due to injury in the Hospitality and Catering sector. As a consequence we spend time ensuring delegates understand the theory and have an opportunity to have practical experience too (in face courses only).
We’ve also included Infection Prevention and Control Training as part of the day. It too is an essential component of employees knowledge in all industries. The risk of spreading infections in the workplace is ever-present, so your team having the knowledge and strategies to mitigate are of paramount importance.
So we ensure attendees know the most effective ways they can stop the spread of viruses and diseases that could help reduce the risk of infection in your workplace.
This is a great Hospitality Training course for everyone working within your establishment. We look very keenly at the customer journey, their expectations and a lot more besides. Both front and back of house would benefit attending.
Emerald Training and People Development Services provide flexible and customised solutions for businesses looking to enhance their training and people development offerings, without the need for a full-time trainer or learning and development manager.
We know that eLearning and classroom training may not be suitable for every setting, and we go all out to find the best approach for your specific needs.
Our services include analysis, on-site face to face training, remote training, audit and training needs assessment, custom training/ learning and development design and delivery, induction uplift, and support with retaining employees through a robust career pathway.
If you’re in the Hospitality sector and think that you could benefit from our Dynamic Inclusivity Training or any of our services we’d love to hear from you. You can fill in our contact form below:
