High quality training rooted in hospitality, designed for any customer-facing or workplace environment.
While we have a strong background in hospitality and catering, our courses naturally extend into other sectors where people, service, and everyday interactions shape the experience — including retail, leisure, offices, and wider service industries.
We cover a range of topics from customer service and communication skills to workplace essentials such as Equality, Diversity and Inclusion, and Sexual Harassment awareness. The focus is always on practical application to develop how people respond, communicate and carry themselves in real situations.
Every organisation is different, so we shape our training around your needs. Whether you’re looking for a ready-to-go course or something more tailored, we work with you to create learning that builds confidence, consistency and strong day-to-day performance.
Scroll down to explore our range of courses or if you can’t find what you are looking for, please get in touch.
£495
Course Duration – Half Day
This session is for organisations who want their managers, supervisors and team leaders to feel confident, natural and clear when dealing with sexual harassment in the workplace.
It helps people recognise situations early, respond appropriately, and support others with confidence in everyday interactions.
Course Outline
£495
Course Duration – Half Day
This session is ideal for organisations who want their teams to feel confident, natural and respectful when interacting face to face with disabled people in real, everyday service situations. It builds on existing awareness and policies, turning them into confident, everyday interactions.
Course Outline
The Dynamic Customer Service Workshop isn’t about starting from scratch, it’s about shaking things up in the best way. We take what’s already working and build on it, bringing new energy, fresh perspectives, and practical tools your team can use immediately.
We look at the customer journey through the lens of your business, where the touch points are, where the wins are, and how to keep customers coming back because of the service, not in spite of it.
Course Outline
£895 Day Rate
This is a great Hospitality Training workshop for new and established supervisors to attend with lots of activity in the afternoon after the morning is spent laying the principles of being a supervisor
Course Outline
£895 Day Rate
Course Outline
– Hazards and Risks
– COSHH
– Fire Awareness
– Moving and handling Objects (theory
and practical)
– What infection is
– Chain of Infection
– How infection spreads
– Infection prevention
– Handwashing
– 3 Steps to cleaning
– Clearing Spillages
£895 Day Rate
If you have multiple sites or departments where the Managers self-manage recruiting, this is ideal and will help to recruit the right people within the law.
Course Outline
Please call to discuss your needs
Call us about any of your front of house Hospitality Training requirements from in-house classroom training through to developing on-going, on-job competencies with measures of achievement inserted.
Competencies are a great way to embed technical and behavioural skills consistently across your workforce. Examples of competencies can include, Opening and Closing the bar; using the till; customer/guest greeting; checking in; Room service from call to delivery and so on.
The possibilities are endless!
£1790
Duration – 2/3 days
This Is ideal if you want employees to ‘Champion’ topics such as Health and Safety, Customer Service, Duty Management and more. All the learners will be carefully guided through the principles of training, discover learning styles and lesson planning. They will then be asked to deliver a micro teach which they will deliver with feedback from their peers and, of course, the trainer.
Course outline
N.B. The above is a brief outline of this robust course
All our training comes with workbooks, knowledge checks (if applicable) and an itemised certificate.
We strongly advise you scan or photocopy all of these and place in the learners training file as evidence of learning. This is particularly useful for inspections, audits, and performance reviews.
Please note, travel over a 60 mile round trip from Didcot (OX11) will be invoiced 45p per extra mile.
If you require any other Hospitality Training that is not listed, please give us a call or email and we can discuss your requirements.
For Fees and Prices, please contact Emerald to discuss requirements.
A cost effective way if you only have one or two learners. 2025 dates coming soon.. To book please get in touch.
Courses suitable
Acquired Brain Injury; Safeguarding Adults and Mental Capacity Act 2010;
Mental Capacity Act for Supervisors;
Reablement; Dementia; Epilepsy; Nutrition and Hydration; Health and Safety & Infection Control; Hospitality and Cross Sector Health and Safety and Infection Control*
*Moving and Handling Theory only
For those with multiple sites, lacking training facilities or people spread out far and wide, this is a very good option for many of our courses.
Courses suitable for remote training
Acquired Brain Injury; Safeguarding Adults and Mental Capacity Act 2010;
Mental Capacity Act for Supervisors;
Reablement; Dementia; Epilepsy; Nutrition and Hydration; Health and Safety & Infection Control; Hospitality and Cross Sector Health and Safety and Infection Control*
*Moving and Handling Theory only
Ideal for a small team, low staff turnover or annual training.
A flipbook is an A4 presentation book that you prop up, show the pictures to the learner & on the back is your script.
The great thing is that you don’t necessarily have to do the whole book in one go, you can do the training in stages & use at anytime at your convenience.
Alongside the flipbooks, we will email a workbook template for the learner to fill in as they learn.
If you prefer your own brand, just send us your logo.