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Care Should Never Be Driven by Profit. This is not a political statement or a political article. It is not an attack on the thousands of dedicated carers who work

I’m currently looking for 3 customer-facing organisations to take part in the pilot launch of my new workshop: Dynamic Inclusivity™ Disability Inclusion in Practice This is a practical, half day,

Yesterday, I had a lovely piece of feedback during a Moving & Handling session that really made me reflect on how we, as trainers, perceive trainees realising they’re getting it

I have had phenomenal feedback from learners I trained last week. It was a busy and rewarding week that’s for sure. I was away from home from Tuesday morning at

I was genuinely pleased to read that the Government is now looking at AI chat platforms alongside social media in its plans to start strengthening protections for children online. Bringing

Over time, you start to notice patterns. What helps people grow. What gets in the way. What really makes a difference. I’m stepping into more speaking and podcast conversations to

Recognising the people behind the TUPE process Someone I know well works in catering and has recently gone through a TUPE transfer, the legal process where employees move from one

It’s National Inclusion Week and while the week encourages us to think about how we support marginalised groups including ethnic minorities, LGBTQ+ communities, and disabled people, it also reminds us

So, who do you think you are? Or rather, who do I think I am? I had a little think about it recently and pulled together my trainer profile and it

That’s what someone once told me and seriously, they’re not the only one who’s thought it. I have come across this scenario more than a few times. When I had an

Did you know I’m insightful, thoughtful, amazing, brilliant, creative, fabulous, wildly talented, intuitive, resilient, and basically a walking marvel? How do I know? AI told me. Isn’t it amazing when

My partner drives me nuts! Every morning, he fills his bottle with water like he’s about to trek across a desert. And then? Leaves it untouched. Does he not know his brain is about

What you need to know before commissioning online training Welcome! Whether you’re new to eLearning or thinking about blending it with in-person training, this guide gives you a simple, no-nonsense

Bells and whistles I don’t do. In 1995, the first-ever feature-length film made entirely with computer animation was released. It pushed the limits of 3D animation, blended storytelling, humour and emotional

Twenty blah-blah years ago, a friend of mine phoned the Hotel I was working at. It was totally random, he had never called me before, in fact he called the

Did you know, I’m not just about classroom training? What some may not know about me is that as well as designing and delivering classroom training, I also develop eLearning courses

The 17th February 2025 was Random Acts of Kindness Day. For me, it raises a question: Can an act of random kindness be truly spontaneous if it’s planned? There’s even

🙃 I’ve tweaked the values of Emerald Training and People Development Services (Emerald TPDS)! I first set the original Emerald Training and People Development Company Values back in 2022 when

I’m not reflecting. Let me explain, I reflect on a daily, weekly, monthly basis to analyse what went well, what didn’t go well and try and improve as I go.

Ok, I know the video is me making a mess with water, but here’s why I have done this video on administering oral medication with a syringe (which was rehearsed

The Internet and Safeguarding In the 1990’s the Internet became widely available. In 1996 Hotmail became the first free email provider for the Internet and just took off! Mobile phones

Safeguarding Adults Week As part of Safeguarding Adults Week I have been reflecting on our duties as carers to our service users or our loved ones, in winter particularly. Unfortunately

MIND YOUR LANGUAGE – WELL FANCY THAT! Whilst delivering a Train the Trainer session, we came to the point where we needed to think about barriers to learning. English being

Free Shadowing Workbook Here is what the cover of the Free Shadowing workbook looks like and I am really happy to share this with you for free. Just go to

Are My Expectations Too High? I am interested in finding out if my expectations are too high when it comes to Hotel services. Whether a hotel is budget or high-end,

Keeping Things Simple ‘Joanne is simple’. Yup another priceless feedback from a learner, and I will take that thank you very much! I am a great believer in keeping things

Over-sharing I have been seeing a lot recently on LinkedIn about over-sharing personal ‘stuff’ on what is essentially a business platform and have noticed that it has greatly divided opinions. 

I had a bit of a play This week I had a bit of a play (the video opposite) which for the 17 seconds took 99 shots (as in photos),

Just call me Grandma Last week, the training I wrote and delivered went down very well indeed and I had a thoroughly enjoyable three days doing it. I was particularly impressed

No Question is a stupid question…is that true? How many times have you heard this as someone attending a course, or have said it as a trainer, that there is

There are few things that annoy me more than when I ask someone what they do for a job or living and their reply starts with, ‘Oh, I’m ‘Just a’…’.

Whilst researching statistics regarding employees promoted to Supervisor or Team Leaders who have not been trained for the role, I came across the phrase, ‘The Accidental Manager’. The reason for

Dr. Jenny Gordon on LinkedIn always writes thought provoking posts and in a post, she asked about the mantra’s we go by to help us be ourselves. So, being who