I was particularly impressed that all three of the service managers agreed amongst themselves to sit in the training so they can see for themselves what their teams were being trained in. Plus, they wanted to get another perspective and/or to refresh on the topics that were being delivered. Also present were supervisors and frontline carers, so there was a real mixture.
Twice, I had to explain that I completely and utterly believe that they (the managers) have told their teams this, that and the other until they are blue in the face. So I fully understood the frustration of me waltzing in saying the same thing and they hang on to my every word. But honestly, it is no different to being a mother trying to explain things to their own children.
When my children were just mere boys and were having none of what I was trying to say to them (usually why a killer activity was not a good idea), I used to phone my own parents and ask one of them to explain-usually my mother. I swear, she would word for word say exactly what I had just said to them and without fail, the boys would agree and that was the end of the matter.
