This is a great Hospitality and Cross Sector Customer Service Training for everyone working within your establishment. We look very keenly at the customer journey, their expectations and a lot more besides. Both front and back of house would benefit attending.
Hospitality and Catering Customer Service Training Course Outline
Your business is only as good as the people that work in it. So investing in training them to execute their roles properly is one of the most effective things you can do. The industry is largely customer facing. So hospitality and customer service go hand in hand. For this reason it’s a really good idea to ensure that your employees have a sound foundation in what offering great customer service looks like. This course spends quality time exploring their definition of what great customer service is. And we compare and contrast that with what customers and guests actually want.
Our Hospitality and Cross Sector Customer Service Training for the hospitality industry spends time understanding a typical customer journey and how the delegates can impact and enhance that experience as part of their duties. We explore how effective communication is the cornerstone of any good hospitality business and how important building rapport with customers is. And we discuss the importance of teamwork in delivering a great customer experience. Ultimately improving the delegates hospitality customer service skills.
Every member of your team would benefit from this hospitality customer service training, not only to deliver great customer service, but to also enhance their confidence and improve their working conditions.
Please note travel over a 60 mile round trip from Didcot (OX11) will be invoiced 45p per extra mile. If you’re looking for hospitality training that is not listed here, please give us a call or email us and we can discuss your requirements.
We specialise in Employee Training and Development for the Adult Social Care, Hospitality and Catering sectors and our services include:
Please click on a link to find out more about each course.
The Dynamic Customer Service Workshop isn’t about starting from scratch, it’s about shaking things up in the best way.
We take what’s already working and build on it, bringing new energy, fresh perspectives, and practical tools your team can use immediately.
This isn’t “smile more” training. It’s hands-on, people-first, values-led. We look at the customer journey through the lens of your business, where the touch points are, where the wins are, and how to keep customers coming back because of the service, not in spite of it.
This is a great Hospitality and Cross Sector Supervisors in Action Training workshop for new and established supervisors to attend with lots of activity in the afternoon after the morning is spent laying the principles of being a supervisor.
If you have multiple sites or departments where the Managers self-manage recruiting, this Recruitment and Interviewing Skills Training is ideal and will help to recruit the right people within the law.
Competencies are a great way to embed technical and behavioural skills consistently across your workforce. Examples of competencies can include, Opening and Closing the bar; using the till; customer/guest greeting; checking in; Room service from call to delivery and so on.
The possibilities are endless!
Call us about any of your front of house Hospitality Training requirements from in-house classroom training through to developing on-going, on-job competencies with measures of achievement inserted.
This session is ideal for organisations who want their teams to feel confident, natural and respectful when interacting face to face with disabled people in real, everyday service situations. It builds on existing awareness and policies, turning them into confident, everyday interactions.
This session is for organisations who want their managers, supervisors and team leaders to feel confident, natural and clear when dealing with sexual harassment in the workplace.
It helps people recognise situations early, respond appropriately, and support others with confidence in everyday interactions.
This Train The Trainer course is ideal if you want employees to ‘Champion’ topics such as Customer Service, Equality and Inclusion, Health and Safety, Induction Training, Workplace Procedures or other organisation-specific training.
Sometimes you only need a refresher. Sometimes there are several areas you would like your team to develop. That’s where the Emerald Hotch-Potch (Pick and Mix) comes in.
This flexible option allows you to build a workshop around your organisation’s priorities by selecting the topics that are most relevant to your team. Together, we’ll create a practical session that reflects your objectives rather than trying to fit everything into a standard course.
Emerald Training and People Development Services provides flexible and customised solutions for businesses looking to enhance their training and people development offerings, without the need for a full-time trainer or learning and development manager.
We know that eLearning and classroom training may not be suitable for every setting, and we go all out to find the best approach for your specific needs.
Our services include analysis, on-site face to face training, remote training, audit and training needs assessment, custom training/ learning and development design and delivery, induction uplift, and support with retaining employees through a robust career pathway.
If you’re in the Hospitality and Catering sector and think that you could benefit from our Hospitality and Catering Customer Service Training or any of our services we’d love to hear from you. You can fill in our contact form below:
